CFH Docmail - the communications partner of choice for the NHS.
What is Docmail, hybrid mail?
Hybrid mail is the secure, cost-effective, digital mail solution that allows users to quickly and efficiently send personalised printed mail from their desktop or laptop computer.
The solution is designed to help medical practices manage their communication requirements all within one account, providing ease of use and the perfect tool for both remote and office-based working.
The process encapsulates postal requirements and transforms the way printed communications are managed through an automated mailing process, providing a mailing service from which your practice only benefits from.
What it means for your practice
Used by over 4,000 medical practices, Docmail can be utilised for your daily and bulk mailings, from your all-important annual flu communications to appointment reminders. With a range of product types (such as letters, postcards and SMS) and the opportunity to include printed inserts, our hybrid mail tool allows you to send a range of communications whilst saving you time and money.
It’s perfect for driving efficiencies, meeting those all-important QOF targets and saving your practice time and money.
Virtual printer (the Docmail Print Driver)
The Print Driver is an extension of our Docmail Hybrid Mail website. It is a virtual printer that replaces your desktop printer and requirement for in-house resources, allowing practices to send printed letters and documents straight from their computers.
The Print Driver is specifically used for those looking to send PDFs or word documents directly from their desktops or clinical systems to a hybrid mail system. It works particularly well for single letters, but can also be utilised for orders that contain thousands of letters.
The use of either our website or Print Driver is not exclusive, customers can either use one or both. However you use Docmail, the process is always easy to complete, cost-effective and saves valuable time in the sending of your important documents.
Security at the heart of what we do
We understand that the nature of your communications requires the upmost security in their production and delivery to your patients, which is why we have worked hard to become the most highly accredited hybrid mail system to support NHS organisations. Our Docmail system is fully GDPR compliant, Cyber Essential Plus certified, Data Security and Information Toolkit approved (standards exceeded) and is an approved supplier on NHS Digital and procurement boards.
The benefits of hybrid mail
• Savings on time - so you can spend it on higher value tasks
• Streamlined mailing processes - send mailings quickly and effectively
• Pre-schedule mailings: pre-plan to get ahead
• Easy to use - With a system designed to work for you
• Reporting functionality - to manage your communications and budgets
• Highly customisable- send personalised documents and envelopes at scale, include your own letterheads, logos, images and a whole host of other features
• Varied printed output - letters, postcards, inserts and A3 folded sheets
• Easy document management - With our library to store all of your documents in one convenient place
• Looking for better patient response? - Increase patient engagement
• Increase revenue streams - we can help you reach your QOF targets
• Reduce cost - Docmail prints, encloses and posts for less than the cost of a second-class stamp
• No Ties - No contract, no minimum volume and no set-up fees
“Our practice has used Docmail since 2015 and it more than meets our needs for sending out mail to the 9,000 patients we currently look after.
The secretarial staff can print off around 30-40 letters on a daily basis as well as the vast amount of invitation letters that we send out monthly for our chronic disease management recall service. Having the ability to do this without moving from your desk is a God send. The system is efficient and very easy to use. It saves on staff time and on the very rare occasions that we have problems, we get a speedy response and the issue is resolved quickly.
Docmail is adaptable to suit each practice but it also allowed us to look at our systems so that we could work in a more effective way.”
Theresa Cameron
Practice Manager/Lothian Local Co-ordinator, NHS Education Scotland
Newland Medical Practice
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