Customer Complaints Procedure
Please make a complaint in writing or email to:
Chief Operations Officer
Vision
1a Broughton Street
London
SW8 3QJ
On receipt, your complaint will be recorded on our database and assigned a reference number. We will write to you within 2 working days to acknowledge your correspondence.
We will investigate the cause of your complaint with the department(s) responsible.
We will respond to your complaint in full within 10 working days explaining any actions or proposed resolutions steps.