ContactAssist telephony enables Cegedim's clinical system to speed up call handling, simplify clinical record access and capture new phone numbers. Reports can be loaded into ContactAssist to assist with campaigns and QOF targets.
Features / benefits
See who is calling before answering a call (configurable option)
On answering a telephone call the patient dashboard displays:
All patients registered against a calling line identity
Additional notes to help with call handling, for example, patient is hard of hearing
Selected demographic information to assist with patient verification
Alerts to assist with QOF and LES campaign metrics
Automatically opens the patient record to avoid errors
Identify and capture new contact information to assist with outbound communication
Click to Dial to assists with telephone triage
Add call recording to prove who said what and protect reputation and speed up dispute resolution
