24-hour telephone appointment booking. Cegedim Healthcare Solutions Patient Partner is an automated telephone system that integrates with Appointments, allowing patients to manage their appointments at any time. It frees up administrative time and reduces the number of patients calling the practice at peak periods.
Allows patients to book new appointments, choosing from either the first available or with a specific clinician
Patients can change booked appointments
Patients can cancel appointments
Fully integrated with Appointments, with all telephone bookings shown within Appointments books
Patients can choose to receive a text message confirmation of the appointment
Patients can choose to receive a text message reminder 24 hours before the appointment
Benefits to the practice
Fewer calls at peak times, freeing up administration time
Provides a ‘live’ reception area that works continuously for 365 days a year
Makes it easier for patients to cancel or re-arrange their appointments, helping to reduce DNAs
Benefits to Patients
Provides flexibility to book, re-arrange or cancel appointments at any time of the day
Not limited to practice opening hours
Provides a timely reminder of appointments by text message, so they do not forget the appointment
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